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FREQUENTLY ASKED QUESTIONS

A collection of commonly asked questions. Please reach out to us if you do not find the answers you are looking for!

WHAT IS OUR STANDARD DELIVERY TIME?

We understand that it is important to get your listing up as soon as possible, and you want to do so with your best foot forward...a.k.a. all of the professional content. Below you will find our standard turn-around times. Whenever possible we try to exceed these!

Photos: 24 hours from end of shoot

Video: 24-36 hours

Matterport: 24 hours

Floorplans: 36 hours

Storybooks: 48 hours (listing description to be provided by agent)

What about weekends?

If your shoot is on a Friday, we aim to get your content to you by the following Monday.

WHAT IF THERE IS BAD WEATHER?

We wish we could control the weather! How great would that be!

We will shoot in most weather. Of course we get the best results on sunny days, but that isn't always possible.

The decision is ultimately up to you and your client. We are happy to reschedule, however sometimes that means waiting a few days longer than you planned to get your listing up. If it is time-sensitive, we recommend leaving your appointment as is.
 

What can you do to make the photos look great?

We offer (1) blue sky replacement photo for your listing if grey skies are bringing us down. If you love it and want that done for all exteriors, we charge $20.00/photo.

 

HOW DO WE DELIVER YOUR CONTENT?

Following our shoot, we will deliver your content via an email with a Dropbox link to your listing's folder.

We deliver your photos full resolution with the standard size and cropped to 4x3.

Videos are delivered Branded and Unbranded along with an Instagram 60s version that is cut off at the 60s mark. Looking for a custom Instagram cut? Let us know and we can send you the pricing for that edit.

If you ordered a Matterport 3D tour, we will provide the branded link as well as a branded embed code for your website and an unbranded link for use with MLS®.

Should you have any issues with the dropbox link, please email us right away!

COPYRIGHT - DO I OWN THE CONTENT YOU CREATE FOR MY LISTING?

Short answer - no.

Photographers are artists and therefore they are the default owner of the copyright for all content they create.

We extend a license to you to use the photos/video/tours for the purpose of marketing your listing while it is on the market. This license allows you to use the photos for digital and print marketing to promote your listing while it is valid. We also allow you to use this content to promote your business in order to gain new clients.

CAN I GIVE THIS CONTENT TO OTHER AGENTS?

The answer to this is also no. You may not sell or give our content to other agents if you decide to transfer the listing or another agent approaches you to purchase the photos if they are listing it with the new owners.

If you have a colleague interested in using our content, please give them our contact information and they can purchase a license from us to use the content.

Can I give the content to the homeowners?

We do allow you to give the homeowners these photos to hold on to as sentimental value, however, they are also not to sell them or use them for any commercial purposes.

HOW LONG DO I HAVE ACCESS TO MY LISTING'S CONTENT

Generally, the Dropbox links will be available for 3 months. If you did not download the photos and videos originally and require them down the road for listing the property, please reach out to us and we can resend the link.

Matterport 3D Tours are hosted for 6 months. If your listing is still up after 6 months, please contact us to request an extension for up to 1 year. After 1 year, we will require a hosting fee of $49/year to be paid upfront. We do not offer pro-rated options.

HOW CAN I BOOK YOUR SERVICES?

We have several easy options for you to book our services for your listing!

1) Book Online!

Our online booking platform allows you to see our schedule and pick a time that works best for you and your clients. There is also a form where you can tell us all about your listing! You will get a calendar invite and an automated 24 hour reminder. *If a time slot is not available, please give us a call and we can see if we can find something that works for everyone!

2) Email Us!

Feel free to send us an email with the details of your listing and your ideal timeframe and we'll get back to you and when we agree on the details of services and timeline, we'll send you a booking confirmation!

3) Give us a Call!

Prefer to speak to a human? Give us a call with the details of the listing and we'll have a look at our availability and send off a booking confirmation!

4) Message us on our website!

On the lower right hand corner of this site, you will see an orange chat box! Shoot us a message on here and we can get your listing booked in as well!

5) Visit us in person!

Not always the most practical option, but we love visitors! We'll sit down with you and discuss your upcoming listing and get you booked in right away! Side note: We have caffeine...

Come see us in the Armoury building downtown Picton! Unit 2K 206 Main St, Picton ON K0K 2T0

WHO WILL ARRIVE FOR MY APPOINTMENT?

Typically, the photographer you book your appointment with will be the one to arrive. However, sometimes this does change but you will be in the capable hands of one of our trained employees. When you order multiple services, it is standard that there will be two OneLook representatives on site to ensure we can be as effecient as possible for capturing your listing. We know your time, and your client's time, is valuable so we will do our best to move as quickly as possible once we arrive!

DO YOU OFFER DISCOUNTS?

Yes & No...We do not offer discounts for single purchases, however, when you package our services together - that is where you can save! We also have listing packages such as the "Photo & Teaser Video Package" and our popular "The Works Package" where we have included discounts as part of the package price.

DO YOU HAVE TRAVEL FEES?

We have a large radius that we will travel without fees as we try to keep unforeseen add-ons at a minimum. We will travel withing 150 KMs of our office round trip without charging mileage. Anything after the 150 KMs is charged at $0.60/km. This allows us to cover the added costs of travel at a fair rate.

WHAT ARE YOUR PAYMENT TERMS?

Our payment terms are "Net 15". Payment is due within 15 days of the invoice date. Late fees will be applicable if the payment is not received by the due date. Interest will be charged compounding monthly at the average bank rate + 3% from the due date until the day before the payment is received. This policy is subject to change without notice.

Interested in monthly billing? Send us a message and we can discuss the process for this program.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We have several convenient payment options for you:

1) Cash

2) Cheque - made out to "OneLook Productions Inc."

3) Credit Card

4) E-transfer - please send to [email protected]