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FREQUENTLY ASKED QUESTIONS

A collection of commonly asked questions. Please reach out to us if you do not find the answers you are looking for!

WHAT IS OUR STANDARD DELIVERY TIME?

We understand that it is important to get your listing up as soon as possible, and you want to do so with your best foot forward...a.k.a. all of the professional content. Below you will find our standard approximate turn-around times. Whenever possible we try to exceed these!

Please review our standard delivery timelines below. Actual may vary +/-. Once all of your content has been processed, we will send an email with the applicable links. Please plan your listing date accordingly.

Photos: End of next business day, 11:59PM

3D Tour/Floorplans: End of next business day, 11:59PM

Listing Videos: End of second business day, 11:59PM

Works Package: End of second business day, 11:59PM

*Weekends are not included in delivery timelines*

WHAT IF THERE IS BAD WEATHER?

We wish we could control the weather! How great would that be!

We will shoot in most weather. Of course we get the best results on sunny days, but that isn't always possible.

The decision is ultimately up to you and your client. We are happy to reschedule, however sometimes that means waiting a few days longer than you planned to get your listing up. If it is time-sensitive, we recommend leaving your appointment as is.

*Note: Aerial services are subject to weather as we cannot fly in any bad weather, including high winds, light rain or snow, or other storms. We reserve the right to make a judgement call to not complete aerial services if we believe that the weather could put ourselves or our equipment in danger.
What can you do to make the photos look great?

We offer blue sky replacements on photos where there was grey sky. These help make your listing stand out, regardless of the weather!

 

HOW DO WE DELIVER YOUR CONTENT?

Following our shoot, we will deliver your content via an email with a Dropbox link to your listing's folder.

We deliver your photos in high resolution, web resolution and low resolution.

Videos are delivered Branded and Unbranded. If you'd like a YouTube link for your video, please request this when booking your service.

If you ordered a Matterport 3D tour, we will provide the branded link as well as a branded embed code for your website and an unbranded link for use with MLS®.

Should you have any issues with the dropbox link, please email us right away!

COPYRIGHT - DO I OWN THE CONTENT YOU CREATE FOR MY LISTING?

Short answer - no.

Photographers are artists and therefore they are the default owner of the copyright for all content they create. This is according to the Canadian Copyright Act.  Click here for more information.

We extend a license to you to use the photos/video/tours for the purpose of marketing your listing while it is on the market. This limited usage, non-transferable, non-exclusive license allows you to use the photos for digital and print marketing to promote your listing while it is valid. We also allow you to use this content to promote your business in order to gain new clients.

Photos and other content may not be shared with any third party (interior designers, architects, etc.) for commercial purposes. Should a third party inquire about using the photos, please refer them to contact us to purchase a license based on their intended usage of the content.

Photos and other content may not be shared with any other agent if they are taking over your listing unless given express permission from OneLook Productions Inc.

CAN I GIVE THIS CONTENT TO OTHER AGENTS?

The answer to this is also no. You may not sell or give our content to other agents if you decide to transfer the listing or another agent approaches you to purchase the photos if they are listing it with the new owners.

If you have a colleague interested in using our content, please give them our contact information and they can purchase a license from us to use the content.

Can I give the content to the homeowners?

We do allow you to give the homeowners these photos to hold on to as sentimental value, however, they are also not to sell them or use them for any commercial purposes.

HOW LONG DO I HAVE ACCESS TO MY LISTING'S CONTENT

Generally, the Dropbox links will be available for 3 months. If you did not download the photos and videos originally and require them down the road for listing the property, please reach out to us and we can resend the link.

Matterport 3D Tours are hosted for 6 months. If your listing is still up after 6 months, please contact us to request an extension for up to 1 year. After 1 year, we will require a hosting fee of $100/year to be paid upfront. We do not offer pro-rated options.

HOW CAN I BOOK YOUR SERVICES?

We have several easy options for you to book our services for your listing!

1) Book Online!

Our online booking platform allows you to see our schedule and pick a time that works best for you and your clients. There is also a form where you can tell us all about your listing! You will get a calendar invite and an automated 24 hour reminder. *If a time slot is not available, please give us a call and we can see if we can find something that works for everyone!

2) Email Us!

Feel free to send us an email with the details of your listing and your ideal timeframe and we'll get back to you and when we agree on the details of services and timeline, we'll send you a booking confirmation!

3) Give us a Call!

Prefer to speak to a human? Give us a call with the details of the listing and we'll have a look at our availability and send off a booking confirmation!

4) Message us on our website!

On the lower right hand corner of this site, you will see an orange chat box! Shoot us a message on here and we can get your listing booked in as well!

5) Visit us in person!

Not always the most practical option, but we love visitors! We'll sit down with you and discuss your upcoming listing and get you booked in right away! Side note: We have caffeine...

Come see us in the Armoury building downtown Picton! Unit 2K 206 Main St, Picton ON K0K 2T0

WHO WILL ARRIVE FOR MY APPOINTMENT?

Typically, the photographer you book your appointment with will be the one to arrive. However, sometimes this does change but you will be in the capable hands of one of our trained employees. When you order multiple services, it is standard that there will be two OneLook representatives on site to ensure we can be as effecient as possible for capturing your listing. We know your time, and your client's time, is valuable so we will do our best to move as quickly as possible once we arrive!

DO YOU OFFER DISCOUNTS?

Yes & No...We do not offer discounts for single purchases, however, when you bundle our services together - that is where you can save! We also have listing packages such as the " The Teaser Package" and our popular "The Works Package" where we have included discounts as part of the package price.

DO YOU HAVE TRAVEL FEES?

We have a large radius that we will travel without fees as we try to keep unforeseen add-ons at a minimum. We will travel withing 150 KMs of our office round trip without charging mileage. Anything after the 150 KMs is charged at $0.65/km. This allows us to cover the added costs of travel at a fair rate.

WHAT ARE YOUR PAYMENT TERMS?

Our payment terms are "Net 15". Payment is due within 15 days of the invoice date. Late fees will be applicable if the payment is not received by the due date. Interest will be charged compounding monthly at the average bank rate + 5% from the due date until the day before the payment is received. This policy is subject to change without notice.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We have several convenient payment options for you:

1) Cash

2) Cheque - made out to "OneLook Productions Inc."

3) Credit Card

4) E-transfer - please send to [email protected]